Technical Support Specialist | Accounting Software Solutions for PwC Ghana and Sierra Leone

Details

• Delivered technical support services for PwC Ghana's accounting software since 2006, ensuring seamless operation and resolving technical issues promptly.
• Conducted regular training sessions for PwC staff to enhance their proficiency in the software and optimize their workflow.
• Successfully replicated and implemented the accounting software solution for PwC Sierra Leone in 2017, based on the success of the Ghana operations.
• Customized the system to meet local accounting requirements and regulatory standards, ensuring compliance and accuracy.
• Facilitated knowledge transfer and operational continuity through detailed documentation and training for both technical and non-technical staff.

Technical Highlights

• Technical Support: Maintained a high level of client satisfaction by ensuring reliable system performance and user empowerment through training.
• International Expansion: Successfully expanded the solution to a new geographic location, earning commendation for the seamless replication and implementation in Sierra Leone.

Outcome

Maintained a high level of client satisfaction by ensuring reliable system performance and user empowerment through training. Successfully expanded the solution to a new geographic location, ensuring seamless adoption and earning praise for the system's effectiveness and adaptability.