Retail Management System Specialist | Vodafone Ghana, Airtel-Tigo Ghana, Chad, and Congo

Details

• Participated in system rollout for Vodafone Ghana's Greater Accra and Ashanti Regions before leading implementations in the Central and Western Regions.
• Replaced manual retail processes with a real-time nationwide EPOS system across 50 stores, introducing new procedures for banking, billing systems, demand management, and stock control.
• Designed and deployed an automated purchase requisition system using SharePoint, including three-way matching for improved efficiency.
• Introduced a dealer management solution with scratch card serialization capturing over 20 million records per month.
• Overhauled the direct sales process and implemented a new solution to support 150 direct sales staff.
• Designed and deployed a supply chain solution for all saleable products, ensuring efficient stock management and distribution.
• Conducted extensive training for all retail staff and managers, ensuring thorough understanding and effective system use.
• Maintained a strong relationship with Vodafone Ghana by providing years of reliable technical support post-implementation.
• Successfully replicated the RMS implementation for Airtel-Tigo Ghana and extended it to telcos in Chad and Benin.

Technical Highlights

• Regional Rollout Leadership: Played a key role in the successful rollout of Microsoft Dynamics RMS across multiple regions.
• Automated Procurement: Introduced advanced automation tools for procurement, dealer management, and supply chain processes.
• Centralized Oversight: Enabled centralized oversight of retail operations across multiple regions, enhancing operational efficiency.

Outcome

Delivered a robust retail management system for Vodafone Ghana, fostering a long-term partnership and setting the benchmark for similar implementations in other regions and countries. Enhanced retail operations, providing management with real-time visibility into nationwide sales data. Successfully replicated the solution for other telcos, cementing the company's reputation as a trusted provider of retail management systems.